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HOTS Business Game

HOTS is an online hotel business simulation which encourages experiential learning in a financially safe and fun environment.

HOTS is ideal for those at Head of Department or senior management level seeking to gain a better understanding of strategic decision-making in a familiar hotel environment and the subsequent impact of those decisions on financial performance.

The game can also be used as a:

  • teaching aid in universities and colleges for developing knowledge of hotel businesses particularly financial reporting and revenue management
  • team building activity with middle to senior managers
  • learning tool for hospitality students seeking to learn more about managing a hotel business operation and the interpretation of financial information

For a quick introduction video, click here: HOTS Summary

Book course to register your interest and we will contact you to discuss the dates available.

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Course Details

arena4finance is licensed to offer HOTS courses for Universities and industry. Whilst working with leading subject matter experts, the participants will develop their knowledge of managing a large scale hotel operation over a simulated period of up to 2 - 5 years. This takes place over a period of 1 - 3 days in a classroom style session. The performance of the hotel is evaluated throughout using financial and non-financial factors in a balanced scorecard format, giving participants the opportunity to analyse the cause and effects of the decision-making process in a financially safe environment.

An example of a hotel used for the simulation view the HOTS Hotel example

The tool has been designed so that participants have the opportunity to make decisions concerning:

  • Strategy Planning
  • Finance Operations
  • Revenue Management
  • Sales & Marketing
  • Human Resources
  • Customer Care
  • Environmental Management

HOTS Business Simulation Flyer

Learn more about the HOTS approach by watching this video.

The Outcome

Participants will have the opportunity to:

  • Identify the current problems in the hotel and devise strategies to tackle them
  • Develop and implement a business plan to achieve the targets set for the hotel
  • Set policies and allocate resources on a monthly basis to ensure that the hotel’s targets and goals are met
  • React appropriately to events in the market place

Extensive market research, as well as sales and financial reports passed on by the previous management, are available within the simulation to help participants in their decision-making and to provide an idea of the patterns of trade the hotel has recently experienced.

Course Delivery

HOTS can be delivered in-house over one or two days or more depending on the needs of your organisation. The latest version of HOTS will be used, which, unlike previous versions, has additional revenue management features and environmental management decisions. The simulation is accompanied by workbooks with additional exercises, readings and resources.

Other Information

"We are delighted that HOTS courses are now being offered by arena4finance - Debra and her team have developed some exciting course material to support the simulation and together we have developed the Passion 4 Hospitality Business Game for the Institute of Hospitality."

Peter Russell, Head of Global Partner Alignment (Technology) at The Russell Partnership.

Course Booking

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